Frequently Asked Questions
What are your minimum & maximum order quantities?
Our minimum order quantity is 1 unit, and we can accommodate orders up to 3,000 units.
What is the average turnaround time?
Standard orders require 7–10 business days for production before shipping, (*15-30 business days for our Consumer Box). Rush orders (maximum 100 boxes) take 4-6 business days for all box styles. Once shipped, delivery time will vary based on the destination and shipping method selected.
How much does shipping cost?
Go to your cart and enter your destination details in the Shipping Estimator. Then select “Estimate Shipping” to see your shipping cost. When you’re ready to order, proceed to "Checkout", confirm "Shipping Method" and press "Continue".
Can I pick up my order instead of shipping it?
If preferred, pick up can be arranged for $5.00. Upon "Checkout" confirm “Pick Up" as your Shipping Method and press "Continue". We are located at: 2715 Bristol Circle, Unit 1, Oakville Ontario L6H 6X5. Pick up must be completed within 5 business days of order completion or additional holding fees will be applied
Is it possible to request a sample before proceeding with a full production order?
We understand that it is important to see and feel the product before placing a full production order.
Standard size non-customized Sample Box - $5.00
- Evaluate whether the box, material, and dimensions are a good fit for your project.
- Clients are responsible for delivery costs, calculated at checkout using the shipping estimator.
- CLICK HERE to order yours now!
- As a bonus, we are happy to credit the $5.00 sample cost toward your first full order.
Custom Sample Box - $50.00
- Evaluate the box, material, and dimensions, with your custom artwork to experience exactly how your packaging will look in real life—a full preview of the customer experience!
- Order yours now by simply selecting your packaging specifics, add your custom design, and enter 1 as your order quantity!
- Clients are responsible for delivery costs, calculated at checkout using the shipping estimator.
- Should you choose this route, we will provide a 10% discount on your first order over $100.00.
Do you provide design services if I do not have print ready files?
Every Branded Box should tell a story – yours! Let our team help bring your vision to life with custom designed art file support. 2 options to choose from. CLICK HERE to learn more.
Can I order an insert for my custom packaging?
Including a custom insert within your Branded Box not only helps ensure the contents are held securely in place but helps to create the full unboxing experience for your clients too! 2 options to choose from. CLICK HERE to learn more.
What material are your boxes made of?
To learn more about the material used in your preferred box style, go to our Products tab, select a box style and read the Our Materials section. Our Mailer, Gift, Product, Handle, and Onboarder Boxes are made of corrugated cardboard (E Flute), our Shipping Boxes are corrugated cardboard (B Flute).
All corrugated cardboard boxes have a white exterior and interior finish.
Our Consumer Boxes have a white interior and exterior finish on 16 point coated paperboard.
Are your fees in US or CAD?
All Branded Boxes fees are listed in Canadian Dollars!
Do I need to request a quote before I place my order?
No, our Do It Yourself ordering platform will adjust pricing as you adjust order specifics. Feel free to toggle between Standard Size and Custom Sizes, select print location options (outside/inside), and enter your order quantity to see pricing adjustments in real time. Applicable shipping and taxes based on location will be applied at time of checkout. Once all elements have been selected and your artwork files are in place, please feel free to complete your order directly online!
Are there any additional fees?
Applicable shipping and taxes based on location will be applied at time of checkout. Our online Branded Boxes calculator will adjust in real time as you fine tune your order specifics.
Can I print on the inside of my box as well as the outside?
Three of our most popular box styles – Mailer Boxes, Shipping Boxes and Onboarder Boxes provide an option to include printing on the inside of your custom packaging. What a fantastic way to customize the user experience!
My boxes look great – how do I assemble them?
Your boxes are designed to be quick and easy to assemble from their flat-packed form. When you’re ready to put them together, follow the product-specific assembly instructions HERE.
How will my packaging arrive?
Our packaging ships flat to make storage and handling easy, reduce shipping costs (saving you money), and ensure a more efficient delivery. Assembly is quick and straightforward when you're ready to use it. Assembly is simple, and product-specific instructions are available HERE.
If I place an order for shipping to the US, will I need to pay duties on top of shipping?
Shipments to destinations outside our home country may be subject to import taxes, customs duties, and fees by the destination country. These charges are not included in our product prices or shipping costs and are the customer's responsibility. We cannot predict these fees or influence customs decisions. Customs processing may also cause delays beyond our estimated delivery times. Please check with your local customs office for details on import regulations and fees.